Privacy Policy

Website: https://rhrecovery247.co.uk/
Business Name: RH Recovery 247
Last Updated: 23/05/2026

RH Recovery 247 respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, request a quote, book vehicle recovery, or use our services.

Privacy notices should clearly explain what personal data is collected, why it is used, the lawful basis for processing, how long it is kept and what rights individuals have. 

1. Who We Are

RH Recovery 247 provides vehicle recovery, emergency breakdown recovery, roadside assistance and vehicle transportation services.

For the purposes of data protection law, RH Recovery 247 is responsible for deciding how personal information is collected and used.

Website: https://rhrecovery247.co.uk/
Email: rhrecovery247@gmail.com

2. Personal Information We Collect

We may collect personal information when you use our website, contact us, request a quote, book a service or communicate with us.

This may include:

• name;
• phone number;
• email address;
• billing details;
• collection location;
• delivery destination;
• vehicle registration;
• vehicle make and model;
• vehicle condition;
• breakdown or accident details;
• photos or videos of the vehicle where provided;
• payment information;
• messages, call records or enquiry details;
• service history with RH Recovery 247;
• complaint or feedback information;
• website usage information such as IP address, browser type, device type, pages visited and referral source.

We may also collect location information where you provide it to help us find and recover your vehicle.

3. How We Collect Information

We may collect information:

• when you complete a website form;
• when you call, email, WhatsApp or message us;
• when you request a recovery quote;
• when you book a call-out;
• when you send vehicle photos, location details or documents;
• when payment or invoice information is created;
• through cookies, analytics tools or website tracking where used.

4. How We Use Your Information

We use personal information to:

• respond to enquiries;
• provide quotes;
• arrange vehicle recovery or transportation;
• locate stranded vehicles;
• contact customers during a call-out;
• confirm vehicle details;
• process payments;
• issue invoices or receipts;
• manage cancellations, complaints or disputes;
• keep service records;
• improve our website and services;
• send service-related updates;
• comply with legal, tax, accounting or insurance obligations;
• protect our business against fraud, non-payment or misuse;
• send marketing updates where permitted.

5. Lawful Basis for Processing

We rely on different lawful bases depending on how and why we use your information.

Contract

We use personal information where necessary to provide a quote, arrange a call-out, recover or transport a vehicle, take payment and provide customer service.

Legitimate Interests

We may use information for legitimate business purposes, including responding to enquiries, keeping service records, improving our services, resolving disputes, preventing fraud, recovering unpaid fees and protecting our business.

Consent

We may rely on consent for optional marketing communications or certain non-essential cookies where required.

Legal Obligation

We may process information where required for tax, accounting, insurance, legal claims, law enforcement requests or regulatory obligations.

6. Payment Information

If you make a payment, your payment may be processed by a third-party payment provider.

We do not normally store full card details ourselves. Payment providers process transactions under their own security and privacy terms.

We may keep payment records, invoices and transaction details for accounting, tax and dispute-resolution purposes.

7. Vehicle and Location Information

To provide recovery or roadside assistance, we may need to collect vehicle details and location information.

This may include:

• vehicle registration;
• make and model;
• current location;
• destination address;
• condition of the vehicle;
• accident or breakdown circumstances;
• photos of the vehicle or recovery situation.

This information is used to assess the job, provide the service safely, arrange suitable equipment and maintain a record of the work completed.

8. Marketing Communications

We may send marketing messages about our services where you have consented or where legally permitted.

You can ask us to stop sending marketing messages at any time by contacting:

Email: [Insert Email Address]

We will not sell your personal information to third-party marketing companies.

9. Cookies and Analytics

Our website may use cookies or similar technologies to improve user experience, monitor website performance and understand how visitors use our site.

Cookies may collect information such as:

• IP address;
• device type;
• browser type;
• pages visited;
• time spent on the website;
• approximate location;
• referral source.

Where required, we will ask for consent before using non-essential cookies.

10. Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business or provide services.

This may include:

• recovery drivers or subcontractors;
• payment providers;
• website hosting providers;
• IT support providers;
• email or communication platforms;
• accounting or bookkeeping providers;
• insurers;
• legal advisers;
• garages or destination contacts where requested by the customer;
• police, highways authorities, local authorities or law enforcement where required;
• debt recovery providers where payment is not made.

We only share information where necessary and appropriate.

11. How Long We Keep Information

We only keep personal information for as long as necessary.

Typical retention periods may include:

• enquiry records: up to 24 months;
• service/job records: up to 6 years;
• invoice and payment records: up to 6 years;
• complaint records: as long as needed to resolve the complaint and maintain records;
• marketing consent records: until you unsubscribe or withdraw consent;
• website analytics data: according to the settings of the analytics platform used.

If we do not have a fixed retention period, we decide how long to keep data based on the purpose it was collected for, legal requirements, accounting rules, insurance needs and dispute risk. The ICO states that privacy information should explain either retention periods or the criteria used to decide them. 

12. How We Protect Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include:

• password-protected systems;
• restricted access to customer information;
• secure payment providers;
• appropriate data storage;
• trusted service providers;
• secure website and email systems where possible;
• staff or contractor confidentiality expectations.

No online system can be guaranteed completely secure, so customers should avoid sending unnecessary sensitive information unless required.

13. International Transfers

Some services we use, such as website hosting, analytics, email, payment or cloud-based systems, may process data outside the UK.

Where this happens, we aim to ensure appropriate safeguards are in place.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• access your personal data;
• correct inaccurate information;
• request deletion of your information;
• restrict processing;
• object to processing;
• request data portability;
• withdraw consent where processing is based on consent;
• complain to the Information Commissioner’s Office.

The ICO states that organisations should tell people about their information rights and how to complain if they have concerns. 

To exercise your rights, contact:

Email: rhrecovery247@gmail.com

We may need to verify your identity before responding.

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first.

Email: rhrecovery247@gmail.com

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

16. Third-Party Links

Our website may contain links to third-party websites, platforms or payment providers.

We are not responsible for the privacy practices, content or security of third-party websites. Please read their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this website and the “Last Updated” date will be changed accordingly.

18. Contact Us

For questions about this Privacy Policy or how we handle personal information, please contact:

RH Recovery 247
Website: https://rhrecovery247.co.uk/
Email: rhrecovery247@gmail.com
Phone: +44 7377 141918